Shipping policy

ORDER PROCESSING:
Please allow 1-5 days to process your order. Expect an email within 1-5 days to let you
know your order is on the way!

 

LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 75 KM of our location. If the local delivery option does not show up during checkout, your order is not eligible for local delivery. 

Orders placed before 12PM during store hours 10AM-4PM will be delivered the same
day. Orders placed outside of these hours will be delivered the next day when we are open. When your order is ready for delivery, you will receive an email with real-time tracking information.

DOMESTIC SHIPPING RATES AND ESTIMATES:
Shipping charges for your order will be calculated and displayed at checkout. Standard orders are generally 1-7 business days with Canada Post.
Free shipping is currently available for orders $125CAD and more, not including shipping cost.

Calculated Shipping options:

Option 1: Expedited Parcel

Option 2: Priority

Option 3: Regular Parcel

Option 4: Xpresspost

 

INTERNATIONAL SHIPPING:
We offer international shipping to the following countries: United States of America.

Shipping charges for your order will be calculated and displayed at checkout. Standard orders are generally 1-10 business days with international shipping.
Free shipping is currently available for orders $91.27USD and more, not including shipping cost.

Calculated Shipping options:

Option 1: Expedited Parcel USA

Option 2: Small Packet USA Air

Option 3: Tracked Packet USA

Option 4: Xpresspost USA

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Tendy Wear Apparel is not responsible for these charges if they are applied and are your responsibility as the customer.

 

REFUNDS,, RETURNS AND EXCHANGES
We accept returns up to 30 days after delivery, if the item is unused and in its original
condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at tendy.wear@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at tendy.wear@gmail.com